The ‘insole device’ is a novel biomedical device, proposed to measure gait and balance for extended periods to support the assessment of the risk of falls in the elderly. This project was proposed by Glasgow Caledonian University(GCU), and accepted by the DHI in 2015. In the Experience Labs, a design-led approach provided the opportunity to explore the full potential of the insole device and generate a pool of user experiences, needs and wishes, and scenarios to reflect on the proposed use of the device.