Project Summary

Co-designing a new concept to enable the delivery of a digital counselling service for people with a perinatal mood disorder (PND).

CrossReach Confidential Connections (CCC) aims to develop an innovative digital online counselling/ psychotherapy solution that can support people experiencing peri-mental health difficulties and has the potential to navigate the identified barriers of geography, time and social stigma. A series of DHI Experience Labs were designed to work together with end-users to gather insights, explore common themes and consider the potential role of digital within this context. Through the use of design tools, the development and validation of concepts and innovative prototypes were tested with a view to creating digital recommendations for a counselling support mechanism that could be made widely available via digital means.